Back in 2015, around the same time that Lesley started in her initial role with ANGUSalive,
the organisation was evaluating their leisure management software.
How ANGUSalive’s 10-Year Partnership with Legend Has Streamlined Their Operations
Quick Facts
Client: ANGUSalive
Community Size: 115,000+
Client Since: 2015
Key Challenges
- Clunky and outdated software system
- Poor user interface for both staff and members
- Zero online booking functionality
- Lack of self-service capabilities for members
Key Benefits Experienced
- A more robust and customisable software
- Streamlined operations with integrations and reporting
- A user-friendly and intuitive interface for staff
- A seamless self-service experience for ANGUSalive members
- Incredible account management and support
Nestled along the eastern coastline of Scotland, sits the county of Angus, home to more than 115,000 residents. Serving this vibrant sea-side community is the culture, sport and leisure trust of ANGUSalive, which offers a number of community services built to support healthy and active lifestyles for its members.
With seven facilities, including sports centres, libraries and more, ANGUSalive boasts over 500 employees. Lesley Hadden is one such employee, who has been working in leisure and fitness for the last 30 years. In her role as Business & Projects Lead at ANGUSalive, Lesley is responsible for overseeing business initiatives, project management, and alignment of organisational goals. She has been with the company for the past decade—which is, coincidentally, also the length of Legend’s relationship with ANGUSalive!
Recently, our team was fortunate enough to sit down with Lesley, as she shared her experience partnering with our team over the last 10 years. Our conversation covered some of the main challenges that led to ANGUSalive making the switch to our software back in 2015, the key reasons we won out over other solutions, and some of the most noteworthy benefits the organisation has experienced since implementing Legend all those years ago.
Read on to find out the whole story!
ANGUSalive’s Key Challenges
Back in 2015, around the same time that Lesley started in her initial role with ANGUSalive, the organisation was evaluating their leisure management software. As part of the procurement team formed to deal with this major decision, Lesley recalled that after six years with their previous software provider, it had become clear that it was time to make a change.
Some of the key challenges ANGUSalive was experiencing included a clunky, outdated software with a poor user interface for both staff and members. Specifically, Lesley said that there was no online booking functionality, which was a major issue for them. The team at ANGUSalive was keen to empower their members to self-service their booking needs, in an effort to give them more control of their registrations, and to free up reception staff.
“[Incumbent] just wasn’t giving us what we needed. It was quite a clunky software. We wanted our members to have more control, and to move traffic away from reception, but it couldn’t even support online bookings. We needed a more user-friendly, intuitive interface with better functionality for both our staff and our members. Moving with the times, it was definitely the right time to make the move.”
And so, ANGUSalive went to tender, with three different solutions coming into consideration, including Legend.
Solution: A Partnership with Legend by Xplor
In the end, the benefits of our leisure management solution won out against the other two software providers. After a complex scoring of the three different platforms, it became clear Legend was the right fit for ANGUSalive.
The decision to go with Legend was multi-faceted in that our software ticked a lot of the boxes that ANGUSalive was looking for. Specifically, our solution is modern and easy to use, which they knew would provide a more streamlined experience for their staff and members. It also has all the functionality they felt had been missing with their previous software—including a seamless online booking system!
“Legend’s modern, user-friendly interface had the comprehensive functionality we were looking for, and the transfer over seemed like it would be a streamlined process with lots of support. The software also offered a solution for online bookings, member management, payments and reporting. The reporting, in particular, was a big thing for us because the reports we got out of [incumbent] weren’t great.”
The Results of Our Partnership
Now, a decade later, our partnership has yielded some amazing results. Lesley shared that Legend’s robust and customisable reporting tools have helped the organisation gain better insights into performance, membership trends, and financials.
From internal efficiencies to improved staff and member experiences, we’re proud to have helped play a part in optimising ANGUSalive’s operations.
“Legend has streamlined our operations by integrating bookings, memberships, and payment processing—everything is all in a single platform. It’s helped us improve reporting and reduce administration on the business support side. And at the end of the day, the software has enhanced the customer journey. Going from [incumbent] to Legend was like night and day.”
A user-friendly and intuitive interface for staff
Nobody likes change. However, despite initial hesitations to transition to a new software, staff have discovered how much easier Legend is to manage than their previous solution.
Specifically, the team at ANGUSalive has found the system and interface to be user-friendly and intuitive, making navigation of the backend, training of new hires, and management of daily operations much more streamlined. The automation of routine tasks has also freed up time for them to focus on customer engagement and service.
“It’s an easy system to use—it’s efficient to manage class schedules and facility bookings. It’s a lot more streamlined.”
A seamless self-service experience for ANGUSalive members
In addition to the improvements felt by staff, Lesley also shared how Legend has helped provide a more seamless experience for their members. In particular, Legend’s online booking system and superior functionality has reduced friction for members when scheduling activities and managing their accounts. She noted that the self-service options and mobile accessibility have not only significantly improved convenience but also member engagement.
“It’s a seamless experience for our members. It’s easy to self-service check in and to book online either on the website or through the app. Members receive automated reminders for their classes or when a space on a waiting list opens up. It’s just massively improved systems for us.”
Incredible account management and support
One of the final noteworthy results of our partnership that Lesley shared with us was about our partnership itself! She mentioned that ANGUSalive has always felt supported by our team, which has helped them in ensuring faster issue resolution and a better overall user experience.
“Since the beginning, we’ve always had that good relationship with our account managers—that support. They’re always available by phone, Teams or email.”
Would ANGUSalive Recommend Legend by Xplor?
When asked if she would recommend Legend to other industry professionals in need of a new leisure management software solution, Lesley did not hesitate in responding:
“Absolutely! In fact, I was recently speaking about Legend with someone who was looking for a more reliable system than the one they’re using now. So, I talked them through our experience with Legend—and I definitely recommended you!”
